2. Imagine you are on vacation. Sounds great, right? Except it’s raining. No one wants to venture out in the rain, so you utilize the resources given to you by the hotel and find out Papa John’s will deliver to your room. You do not have a Papa John’s back home, so everyone is excited to try something new. Complete a pizza order as a guest.
Task Rational: The user will not create a customer account, as they do not have a local franchise at home. This task will provide information about the process for non-account users.